Custom domain issue // I think I broke my site :/

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  heyimlizzy · Member · Sep 4, 2015 at 6:27 pm

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  heyebeansbooks.com

  Hi there,

  I got a new custom domain name through GoDaddy (fearlessbeans.com) and I tried to switch the domain through my WP.com settings. The domain at GD is forwarded to heyebeansbooks.com. When I switched the address in my URL on WP Admin, it let me do it. BUT, I see, this may have been a mistake.

  now heyebeansbooks.com does not “exist” in WP Admin and I can not sign onto my site to edit it. HELP!!! :( I was going to call, but there is no number. Any thoughts… Did i just royally screw up?!?

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  auxclass · Member · Sep 4, 2015 at 6:48 pm

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  The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

  https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

  This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

  The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

  For more on the difference: http://support.wordpress.com/com-vs-org/

  If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.

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  heyimlizzy · Member · Sep 4, 2015 at 9:20 pm

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  the site I am asking about IS hosted on wordpress.com

  http://www.heyebeansbooks.com/
  

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  timethief · Member · Sep 4, 2015 at 9:23 pm

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  No it is not hosted here by WordPress.COM. You pay Godaddy to host it..

  heyebeansbooks.com is hosted by GoDaddy.com
  Hosting provider: GoDaddy.com
  WHOIS: Click Here
  IP Address: 184.168.58.1
  Name Servers:
  ns52.domaincontrol.com
  ns51.domaincontrol.com

  Our support docs do not relate to that site and we do not provide support for it. You are posting to the wrong support forum for your software.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page