custom domain not working

  • Unknown's avatar

    Hello,
    i bought the custom domais name caminhodasartes.com 2 days ago. when i type the name on my browser, or when i try to view the site through my dashboard my browser can’t find it. tired on box firefox and chrome, but they can’t find caminhodasartes.com

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    CORRECTION:
    Sorry, the blog i need help with is:

    caminhoasartes.com
    (caminhodasartesdotcom.wordpress.com)

  • Unknown's avatar

    This is the message i get on chrome:

    “This webpage is not available

    Less
    The server at caminhodasartes.com can’t be found, because the DNS lookup failed. DNS is the network service that translates a website’s name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.
    Search on Google

    Error code: ERR_NAME_NOT_RESOLVED”

  • Unknown's avatar

    Hi there,

    That is very strange! It looks like our system didn’t actually register the domain name for you. I have cancelled the domain mapping out of your account and given you a credit for $26 within our system. All you need to do is go in to your Dashboard and re-register the domain, and it should go through like normal.

    I’m so sorry for the inconvenience! Let me know if you run in to any problems.

  • Unknown's avatar

    Thanks!
    I just went the “store” in my dashboard; the credit of $26 was there, and i just re-bought the domain. hopefully it will work this time. thanks for your help, Mr. Happiness Engineer!

    cheers

    Rabbit

  • Unknown's avatar

    It is looking on my end like it went through OK . . . excellent!

    Sorry about the inconvenience. Let me know if you need anything else!

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