custom email
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I’ve been trying to get a custom email, unfortunately the directions aren’t helping me. I’ve tried following the link and it keeps saying ‘Email service can only be purchased by the owner of artbynelum.com. If you have access to that account, please log in with the account to make a purchase. Otherwise, please contact support.’
I need a custom email (preferably (email visible only to moderators and staff)) to use for MailerLite since they don’t allow gmail anymore. Please let me know how I can somehow keep my (email visible only to moderators and staff) linked with my site (artbynelum.com). I just need the custom email to use with MailerLite
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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(https://wordpress.com/support/add-email/) This is the link to the directions I tried following, I’m logged in with my (email visible only to moderators and staff) account but it still won’t let me purchase the email plan
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Hi there!
The instructions for adding Professional Email aren’t working for you because your site isn’t actually hosted by us at WordPress.com. It’s a self-hosted WordPress.org site hosted by a different company.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host to see if they have an email solution you can use. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
If you’d prefer our world-class support, you can migrate your entire site to WordPress.com. I recommend the WordPress.com Creator plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.
If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)
Feel free to let us know if there’s anything else you need, and we’ll be happy to help.
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