Custom Font Preview Not Working

rachelmarywrites · Member · Apr 26, 2014 at 3:14 pm
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Hi

I’m wanting to see what customised fonts would look it on my blog, which I believe you can preview for free.

However, when I try to preview fonts in Custom Fonts, nothing happens – there are no options available to me. Compare with in the preview mode for Custom Colours, I’m able to click different colours and see the differences in the live preview.

Similarly, if I go to Appearance – Custom Design – Fonts, then try and click on the “Get Started Now” button, nothing happens!

Does anyone know what might be wrong or how I can preview fonts?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Apr 26, 2014 at 4:59 pm
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Are you running an updated browser version found here?
http://browsehappy.com
Do you have third party cookies enabled on your browser?

Preview Problems and Third-Party Cookies
timethief · Member · Apr 26, 2014 at 5:00 pm
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Reference links:
http://en.support.wordpress.com/custom-design/#custom-fonts

Change Your Site’s Fonts
rachelmarywrites · Member · Apr 26, 2014 at 6:45 pm
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Hi Timethief

Thanks for replying. Yes to both – and I have tried in both Firefox and Chrome.

Yes, I read both those pages prior to posting my issue. I do not see a font selection as shown in the first image. Instead it just says:

This feature is a part of Custom Design. Purchase to make it live or exit the preview.

Advanced mode users can go here to edit their Kit ID, or disable advanced mode to enable this control.

When I click Go Here, it brings me to the Custom Font page and the Typekit ID area is blank. Clicking the Get Started Now blue button there has no effect, nor does trying to click into the Typekit ID area.
timethief · Member · Apr 26, 2014 at 6:46 pm
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I’m sorry that’s happening but I can’t help so you will have to wait for Staff support.
galois · Member · Apr 26, 2014 at 6:56 pm
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When I click Go Here, it brings me to the Custom Font page and the Typekit ID area is blank. Clicking the Get Started Now blue button there has no effect, nor does trying to click into the Typekit ID area.

Me too, @rachelmarywrites, @timethief
It’s very weird… :(
timethief · Member · Apr 26, 2014 at 7:03 pm
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@galois
Thanks for confirming your experience. I tagged this thread for Staff intervention.
thesacredpath · Member · Apr 27, 2014 at 3:37 am
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@rachelmarywrites and @galois, can I ask both of you to try the following as a first step in helping to troubleshoot this and let me know what the outcome is? I’ve gone into the dashboard on both of your sites and the Custom Fonts buttons are working for me.

Log out of WordPress, clear your browser cache and cookies, restart your browser and then log back in and try changing a font?

Also, can both of you confirm which browser you are having this issue in (and also the version of that browser)?
rachelmarywrites · Member · Apr 27, 2014 at 8:27 am
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Hi The SacredPath

I’ve tried this and still nothing. I still am unable to see any Custom Fonts to try in the “Customize” Preview (is there any way of attaching a screenshot to show you what I see? It’s the message I copied above) and the buttons still do nothing in Custom Design – Fonts.

I have tried in both Google Chrome Version 34.0.1847.131 and Firefox 28.0.
galois · Member · Apr 27, 2014 at 8:32 am
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can I ask both of you to try the following as a first step in helping to troubleshoot this and let me know what the outcome is?

@thesacredpath of course. :)

Log out of WordPress, clear your browser cache and cookies, restart your browser and then log back in and try changing a font

Done. And the issue is still there.
Browsers: Opera, Chrome, Chromium, Mozilla Firefox, Safari, Maxthon…….and IE, latest versions of all.
galois · Member · Apr 27, 2014 at 8:49 am
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And the only blog that happens to me is —-> http://trasnochada.es/
With others, it works fine.
If you want, I’ll put a screenshot.
thesacredpath · Member · Apr 27, 2014 at 3:27 pm
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@rachelmarywrites and @galois, many thanks for testing that. I’m doing some testing now and will be back with my results in a while.
thesacredpath · Member · Apr 28, 2014 at 5:21 pm
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@rachelmarywrites and @galois, sorry for not noticing this in the first place, but to use the Typekit fonts here at WordPress.com, you have to have the Custom Design upgrade.
rachelmarywrites · Member · Apr 28, 2014 at 5:27 pm
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Hi @thesacredpath

Yes I am aware of this – but shouldn’t I be able to preview different fonts for free before upgrading in the Custome Preview Mode, in the same way you are able to preview custom colours? As shown in the help page here: http://en.support.wordpress.com/custom-design/#custom-fonts
rachelmarywrites · Member · Apr 28, 2014 at 5:29 pm
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And also as implied on Appearance – Custom Design where the Fonts box has a button that says “Preview for Free”
galois · Member · Apr 28, 2014 at 5:44 pm
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Yes I am aware of this – but shouldn’t I be able to preview different fonts for free before upgrading in the Custome Preview Mode, in the same way you are able to preview custom colours?

And also as implied on Appearance – Custom Design where the Fonts box has a button that says “Preview for Free”

I agree.
And I add: why it works on all my blogs and not in http://trasnochada.es/ ?
galois · Member · Apr 28, 2014 at 6:10 pm
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And I add: why it works on all my blogs and not in…?

the preview works, i mean.
thesacredpath · Member · Apr 28, 2014 at 8:54 pm
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Sorry, I got myself confused. I’m chatting with my team right not about it.
thesacredpath · Member · Apr 28, 2014 at 8:57 pm
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@rachelmarywrites and @galois were either of you utilizing the Advanced Typekit feature before this (entering your Typekit ID)?
galois · Member · Apr 28, 2014 at 9:06 pm
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I had an account and kit ID in Typekit, but not used.

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