Custom Fonts not Working

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  bethbeeman · Member · Jan 25, 2012 at 4:35 am

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  Thanks… but it’s also about the usability of the custom fonts package – can’t edit my site from Firefox. No problem in Safari. I’m on a Mac – it may be mac version of FF issue.

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  timethief · Member · Jan 25, 2012 at 5:04 am

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  You can upgrade any browser version here.

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  bethbeeman · Member · Jan 25, 2012 at 2:23 pm

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  Thanks.. but I don’t need help using an ap to view in other browsers or instructions on how to upgrade my browser. I’d like to get back to the discussion on the first page of this thread. I will check the fonts out in IE at work today. I’ve also opened a support ticket with Typekit.

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  bethbeeman · Member · Jan 27, 2012 at 2:37 am

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  Ok… I finally got this resolved thanks to the wondertul Typkit staff. Here’s what they recommended. The first option fixed my problem with Firefox.

  From Typkit:

  Issues with Firefox are usually related to some browser setting that is causing trouble. Here are couple things you can check:

  There’s a preference in Firefox preferences that disables webfonts (and any other custom font preferences) on all webpages. Under Preferences > Content > Fonts & Colors > Advanced > Allow pages to choose their own fonts. The box should be checked.

  There’s also a hidden preference in Firefox that disables downloadable fonts. Open a new tab, type about:config in the URL bar and hit enter, type downloadable_fonts in the filter box, and make sure the value of the gfx.downloadable_fonts.enabled preference is set to true. To change the value, just double click on the preference row.

  Web developer toolbar (a Firefox extension) has an option for disabling referrers that will prevent fonts from loading properly. To check: In the toolbar, open the Disable menu and make sure that the Disable Referrers option is unchecked.

  You can also disable referrer request headers via a hidden preference in Firefox. Some addons or other software might have changed this preference for you. To check: Open a new tab, type about:config in the URL bar and hit enter, type network.http.sendRefererHeader in the filter box, and make sure the value of the network.http.sendRefererHeader preference is set to 2 (not 0 or 1). To change the value, double click on the preference row.

  95% of the time, one of the above solves issues with Firefox.

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  thesacredpath · Member · Jan 27, 2012 at 3:48 am

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  Hmmm, interestingly enough in my FF, I just checked all those things and mine are all what they should be.

  {shrugs and mumbles}

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  thesacredpath · Member · Jan 27, 2012 at 3:50 am

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  I have however bookmarked this for future use.

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  bethbeeman · Member · Jan 27, 2012 at 4:30 am

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  @thesacredpath I’d suggest going to the Typekit page and sending them an email. They are incredibly response and helpful. This was the first thing they wanted me to try… I got the impression that there might be some other tricks :)

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  stuttgenstudios · Member · Feb 21, 2012 at 6:26 am

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  I have been having the same EXACT problems as other people in this thread regarding Firefox with my custom fonts that were paid for not working 8 times out of 10 for the past 6 months. I have emailed Typekit and have not heard back. Did anyone else try? This is so frustrating…

  http://www.stuttgenstudios.com

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  villagedrummerfiction · Member · Feb 21, 2012 at 6:41 am

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  I found out that Firefox no longer suppports XP (which is what I am still running on). I think FF will work if you have Windows7, but I’m fed up with them. I switched to Google Chrome and have not had any problems since.