Custom links in menu not working on mobile

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  kestrel73 · Member · Jun 3, 2023 at 10:15 am

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  Hi, the custom links we use on our website for navigation have stopped working on mobile (desktop works fine). We haven’t changed anything other than creating posts. Any idea what the problem might be?

  Website is: https://killamarshkestrels.wordpress.com

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jun 3, 2023 at 3:36 pm

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  Hey there,

  Thanks for reaching out – I think I can replicate what you’re experiencing there, to double check what you’re facing, are drop down menus not opening on a mobile device?

  I just want to confirm the above so that we know what diagnose.

  Many thanks in advance!

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  kestrel73 · Member · Jun 4, 2023 at 9:16 am

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  Hi, thanks for getting back to me. Yes, thats exactly the problem!

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  staff-totoro · Staff · Jun 4, 2023 at 5:48 pm

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  Thanks for clarifying. We’ve reported this issue to our engineers for a closer look since we’re not able to suggest a workaround at this time. We will be happy to update you here as soon as we know more.

  Thanks for your patience!

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  kestrel73 · Member · Jun 14, 2023 at 10:07 am

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  Hi – wondered if there is any update to this please?

  Thanks

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  aleone89 · Staff · Jun 14, 2023 at 11:12 am

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  Hey there,

  Thanks for reaching back out.

  We currently don’t have an additional update on this issue. We appreciate your patience while we look into that!

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  staff-totoro · Staff · Jun 16, 2023 at 5:48 pm

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  Hi @kestrel73 we just got word from our developers that this issue has been fixed. Can you confirm that you no longer have this issue as well? Thanks again for your patience!

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  impuls360mcc · Member · Jul 13, 2023 at 7:17 am

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  Hi,

  I am having the same issue with my links on the drop down version of the mobile. two of the links work (DER HAUPTPREIS & RÜCKBLICK), but the CODE EINGABE & KONTAKT links are not functioning.
  
  website> https://bierzahl.vol.at

  Only thing I did to the site was update images and text for the current year.

  I appreciate the help and assistance.

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  aisajib · Member · Jul 13, 2023 at 7:34 am

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  Hi @impuls360mcc

  Your site is not hosted by us at WordPress.com, and I noticed you’re using the Avada theme. The issues reported by others in this thread are for the Twenty-Sixteen theme.

  Please contact Avada theme support for help with your site. You can also post on the WordPress.org support forum here: https://wordpress.org/support/forums/

  In this forum, we can help with WordPress.com sites only. There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.