Custom links won’t open in Safari

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  merchantwritesagain · Member · Apr 29, 2018 at 12:05 pm

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  I have been having an issue lately where my custom links by default attempts to open in Saari but is unsuccessful. The page doesn’t load. I’ve been blogging for over a month now and this is the first time I’ve seen this happen. I am clueless as to how to address this issue. Any help would be greatly appreciated.

  The blog I need help with is: (visible only to logged in users)

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  mouli · Staff · Apr 30, 2018 at 4:57 am

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  Hi,
  I had a quick look at your site but wasn’t sure what you refer to as a custom link.
  Can you please elaborate and maybe give me an example so I may help you.

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  kokkieh · Staff · Apr 30, 2018 at 5:08 am

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  Hi there,

  I’m also not clear what you mean. Please provide a direct link to the page on your site where you have these links added, and also tell us exactly which links you’re clicking that aren’t opening correctly.

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  merchantwritesagain · Member · Apr 30, 2018 at 5:23 am

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  The issue I’m having is that when I send a custom link to a specific post, it’s not opening properly. I think this is more so for iPhone users. When the link is clicked, it attempts to open in Safari, but it never actually loads.

  Here’s one of my links https://merchantwritesagain.wordpress.com/2018/03/31/love-blows/

  Once a user clicks it on their iPhone, it takes then to the Safari browser but the post never actually loads. I don’t know if I made it any clearer.

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  merchantwritesagain · Member · Apr 30, 2018 at 5:30 am

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  It’s almost as though the post link is incompatible with Safari, because it works well on any other browser. The issue persist even when you copy the link I supplied and paste it in the Safari search bar — it doesn’t load the post.

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  kokkieh · Staff · Apr 30, 2018 at 7:41 am

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  The problem is not with Safari – that link won’t work for me in Firefox either. Rather, it’s a problem with the ads being shown on your site – we’ve had a few reports of ads causing loading issues on sites using certain themes, and your Textbook theme is one of the affected ones.

  We’re working on a fix for this issue, but meanwhile I’ve made an adjustment on our end so your site should work again.

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  merchantwritesagain · Member · May 1, 2018 at 6:28 am

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  Thank you!

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  kokkieh · Staff · May 6, 2018 at 4:07 pm

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  The issue that was causing this has been fixed, so everything on your site should now be loading normally again.