Custom Menu deleted half of my menu, and now wont save any changes

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  tnnradio · Member · Dec 31, 2012 at 2:51 am

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  My custom menu will not update. I have Rusty Grunge as my custom theme and have been running a custom menu for over a year. First off, I added new pages to my then correct menu as I usually do. Then, I saved my work and wordpress deleted half of the menu upon moving to the “menus updated” screen! So, I need to revert back to my previous menu from 3 days ago, and then I need to be able to add pages back to the custom menu. Currently, I have half my menu, and I am unable to get any new pages to save to the menu. I add pages, click save, and they don’t show or add to the menu. Please help, as my content is not viewable by my visitors and time is a factor.

  The blog I need help with is: (visible only to logged in users)

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  gregaitchison · Member · Jan 1, 2013 at 8:56 pm

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  Same thing happened to me! Been waiting for a response from WordPress while my site has been messed up for a few days now…

  My guess is they are on holiday break and will (HOPEFULLY) be fixing this issue tomorrow or Friday.

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  timethief · Member · Jan 1, 2013 at 9:00 pm

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  Please, please will all bloggers with the same issue please post into the same thread and into only that thread?

  https://en.forums.wordpress.com/topic/custom-menu-14?replies=7

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  gregaitchison · Member · Jan 1, 2013 at 9:02 pm

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  Sorry, but when an issue like this occurs and WordPress pretty much fails to respond it’s tempting to want to make sure your voice is heard…

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  timethief · Member · Jan 1, 2013 at 9:09 pm

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  We regular Volunteers are always trying to be on top of seeing to it that threads that require Staff attention are tagged so they get it. What’s frustrating and even crazy-making for us is when people post into multiple threads on the same issue. That’s when the danger of some some slipping through the cracks is highest. Another crazy-making behavior is bumping your own thread.

  This is why creating duplicate threads and posting into more than one on the same issue is not a wise thing to do. When we create a support ticket by contacting Staff by using the contact link http://en.support.wordpress.com/contact/ or by flagging a thread here in the forums for their assistance it’s important to understand they have a backlog.

  They deal with the support tickets and threads with the earliest dates first. So if we contact them more than once on the same issue or if we bump threads or create duplicate threads the date moves forward and it takes longer to get help.

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  timethief · Member · Jan 1, 2013 at 9:10 pm

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  The thread that is tagged for Staff attention is this thread https://en.forums.wordpress.com/topic/custom-menu-14?replies=7

  All others on the same issue like this one will be closed.

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  gregaitchison · Member · Jan 1, 2013 at 9:23 pm

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  Thanks, TimeThief.

  Obviously didn’t know all of that. And definitely good to know for future reference!

  Thanks again!
  Greg

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  timethief · Member · Jan 1, 2013 at 9:32 pm

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  I thought you might want to tuck that info away in a corner of your mind for future reference. ;)