Custom template not showing up

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  jorgenavadelapena · Member · Dec 8, 2020 at 7:00 am

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  I´ve created a php file to customize one of my pages. I coded the template name on it and uploaded it to my wp-content/themes/astra folder. When I try to choose that new custom template on the wordpress Template dropdwoen while editing a page it doesn´t appear the name of my template. What can I do to resolve this?

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  franxiscoflores1 · Member · Dec 8, 2020 at 7:04 am

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  hi there,

  Please can you tell us the url of your website?

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  jorgenavadelapena · Member · Dec 8, 2020 at 7:21 am

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  Hi franxisco, its this one: https://ina.com.mx.
  To give you a little more context I´ve done this before on the site but the template dissapeared (I checked if the theme was updated cause this could make the file dissapear but it doesn´t seem to be the case), and know it doesn´t want to work as it did before.

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  franxiscoflores1 · Member · Dec 8, 2020 at 9:21 am

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  Hi,

  Your site is not hosted here, on WordPress.com, but using the open source WordPress.org software at another hosting provider.
  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  The other option: you can ask the support of your hosting.

  You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  Here we can only offer support to clients of WordPress.com