Custom Theme causing 500 error

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  tbongiorno1 · Member · Oct 24, 2017 at 9:54 pm

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  Hi WP Support Team,

  I hope you’re having a great Tuesday!

  I am having some trouble with my site. Upon uploading a custom theme and installing plug-ins, my .php backend and website have not allowed me access and a 500 error is displaying when you visit the URL (rift.town). I have tried some of the recommended steps to no success. Any help would be much appreciated!

  Thanks!

  -TJ

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 24, 2017 at 10:10 pm

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  Hi there,

  rift.town is hosted by CyrusOne
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  This is WordPress.COM support and we don’t provide support for WordPress.ORG software installs like yours as they are not on WordPress.COM servers. For hosting support contact your web host. For software support read on.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.