Custom theme removed!

  • Unknown's avatar
    artherns · Member ·

    Hi, my custom theme got deleted. I understand there was a subscription renewal that didn’t happen on time, but does that mean I lost all my information? Theme, posts, design, etc.? Please, I need urgent help regarding this. How can I recover all of that? Urgent, please!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    When a site with a plugin-enabled plan expires, features like plugins and third-party themes are removed from your site.

    You can follow the steps in the following guide to restore your website to how it was before your plan expired:

    WP
    Restore Your Site After The Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Creator or Entrepreneur plan again. Do this as quickly as possible because the site’s plugins are rem


    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

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