Custom Url Can't import

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  wiwtft · Member · Dec 14, 2018 at 11:53 am

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  I am trying to import my tumblr. It told me that I can’t because I have to disable my custom Url. I did so and have disconnected and reconnected to my tumblr account multiple times but it still tells me that the custom Url is preventing me from importing

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Dec 14, 2018 at 4:03 pm

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  Hi –

  Please make note that anything imported on WordPress.com needs to abide by our user guidelines.

  User Guidelines

  Make sure that your Tumblr account is connected to WordPress.com. Also try using a different browser, or clearing your cache, then trying again.

  Solve Common Browser Issues

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  wiwtft · Member · Dec 14, 2018 at 4:08 pm

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  I actually have cleaned the cache and I have tried different browsers. Even from different devices. Unfortunately it still shows the same result.

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  gemmacevans · Member · Dec 17, 2018 at 9:50 am

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  Hi wiwtft,

  Thanks for trying that. Would you be able to make a screenshot of the exact error message you are seeing and upload it your Media Library? I just want to see if that gives any more clues as to what needs to be done.