Customer Contact Form

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  blipari · Member · Feb 6, 2019 at 6:39 pm

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  Recently our customer contact form stopped working properly. Almost all of our contact forms are spam and even the ones that are not spam are going to our spam box. I attempted to install recaptcha but that hasn’t been successful either. Any assistance would be greatly appreciated. Thank you!

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  fstat · Staff · Feb 7, 2019 at 9:49 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  blipari · Member · Feb 7, 2019 at 4:49 pm

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  Hey!

  Our site’s address is NanoEnviro.com. We are using wordpress.com. Thank you so much for your help!

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  neelgajjar · Member · Feb 7, 2019 at 5:06 pm

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  Hi there,

  NanoEnviro.com has following name servers

  ns31.domaincontrol.com
  ns32.domaincontrol.com

  NanoEnviro.com is a self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site.

  As @fstat mentioned
  If you are in need of support for your self-hosted website you may be able to find support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

  Thanks.

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  blipari · Member · Feb 7, 2019 at 5:47 pm

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  Hey there!
  Thank you so much for the insight, I appreciate that! I will try my luck on the other support page. Thanks again for reaching out!