Customer has entered the wrong billing address

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  nicolasuckling · Member · Apr 4, 2014 at 8:58 am

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  Hi

  A new customer has bought some gifts to send to a friend but has accidentally registered as the recipient, entering both the billing and shipping addresses as the recipient rather than herself.
  It’s an honest mistake and there isn’t any attempt at fraudulence.

  Payment has been transferred by Paypay, but they’ve notified me that the account address doesn’t match the billing address so it isn’t secure.

  Am I able to manually amend the account details and billing address on this order, or should I cancel the order and ask the customer to start again?

  Many thanks for any advice,
  Nicola

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 4, 2014 at 10:51 pm

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  http://nicolasuckling.co.uk/ is not a WordPress.COM hosted blog. You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  WordPress.com and WordPress.org are completely separate and have different logins and also run some different version of themes with the same names http://support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.