Customer Order Mixup

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  flermpet · Member · Jan 26, 2023 at 1:16 pm

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  A customer has messaged us stating that their order was sent to an entirely different customer. The contact details were viewable on their order page. We want to know what has happened.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 27, 2023 at 2:37 am

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  Hi there,

  This is regarding flerm.co.uk?

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://wordpress.org/support/plugin/woocommerce/#new-topic-0

  The folks over there are familiar with your plugin and in the best position to assist. Hope this helps point you in the right direction!