CUSTOMER ORDERS CANCELLING AUTOMATICALLY

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  dipdemon · Member · Jan 31, 2019 at 8:46 pm

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  We are having a major issue with our Dip Demon site. Ever since the new update, our site has been doing all kind of crazy things. First, it took away our hydrographic film variations. We can fix this, that isn’t a HUGE issue…just time consuming.
  Now our customers cannot order anything at all on our site. When they go to order, it is automatically cancelled. They’re saying that it takes them through the payment screen & then says ‘this order has already been paid.’ After that, it will automatically cancel the order. I can see where they keep trying it over & over again. We are losing a lot of money right now.

  I’ve tried the updating the PayPal IPN, which didn’t work. I’ve tried updated the PayPal plugin..that didn’t work. We are at a loss & cannot get in touch with WordPress for help.

  Any help will be greatly appreciated!

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  alpheblog · Member · Jan 31, 2019 at 8:54 pm

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  You forgot to mention one significant detail: what’s the URL of your site?

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  dipdemon · Member · Jan 31, 2019 at 8:59 pm

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  https://www.dipdemon.com/

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  alpheblog · Member · Jan 31, 2019 at 9:01 pm

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  It looks like you’re using self-hosted WordPress.org, not WordPress.com. This forum is for WordPress.com hosted sites.

  WordPress.com vs. WordPress.org

  You’ll probably want to use the forums at https://wordpress.org/support/ if your site is hosted elsewhere.

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  dipdemon · Member · Jan 31, 2019 at 9:04 pm

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  Okay, thank you.