Customer payments not going through

• 

  cowscountry · Member · Aug 12, 2025 at 3:38 pm

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  Customer payments not going through

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-porcupine · Staff · Sep 16, 2025 at 11:54 am

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  Hi there,

  Thank you for reaching out to us at WordPress.com.

  This forum is for WordPress.com support. WordPress.com is a host similar to Fastly or GoDaddy. We are different from WordPress open-source software that can be used with many hosts.

  Because of the way our tools work, we are only able to provide support to websites hosted with us.
  Support for WordPress can be found here: https://wordpress.org/support/forums/

  If the issue is related to WooCommerce, the forum is available here:
  https://wordpress.org/support/plugin/woocommerce/

  You may also reach out to your hosting service for support.
  You’ll be able to check the hosting service through this tool: https://wordpress.com/site-profiler/