customer service #

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  stoyjackie · Member · Sep 21, 2017 at 1:02 am

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  I NEED A CUSTOM SERVICE PHONE NUMBER!

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  xpurichan · Staff · Sep 21, 2017 at 2:00 am

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  Although WordPress doesn’t have a customer service phone line they do offer chat support for anyone with a paid account.

  Here is how you can access a Happiness Engineer with a paid account:
  https://wordpress.com/help/contact

  If you do not have a paid account then these forums andhttps://support.wordpress.com/ will be your best means of getting support for a free site.

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  xpurichan · Staff · Sep 21, 2017 at 2:02 am

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  If you would like volunteers like myself to try and help you with anything please let us know what issue you’re experiencing and what website you’re having the issue on.

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  stoyjackie · Member · Sep 21, 2017 at 3:25 am

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  I have a paid account but when I go onto my site–it shows that I do not have a website. I have the authorization of payment and my website is up and running. It doesn’t help to not be able to use chat when I have paid for the service.
  I am very frustrated! :(

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  xpurichan · Staff · Sep 21, 2017 at 10:22 pm

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  It looks like you have created a new thread for your billing issue here:

  https://en.forums.wordpress.com/topic/paid-business-subscription-unable-to-access-live-chat?replies=3#post-3021431

  And I see that a Happiness Engineer is engaged and trying to help things sort you out, that’s good!

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  gemmacevans · Member · Sep 22, 2017 at 12:03 pm

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  Hi stoyjackie,

  A member of staff has already replied to you in the thread @xpurichan linked to:

  https://en.forums.wordpress.com/topic/paid-business-subscription-unable-to-access-live-chat

  I’m going to close this thread so all your support stays in one place. Please post in the thread above and we’ll continue to help you there.

  Thanks!