Customer service

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  sweatheavenllc · Member · Jun 5, 2023 at 2:32 pm

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  I need access to our Microsoft account. The password is restricted by our previous terminated web admin. The account is sweatheavenllc@ sweatheaven.com Jacqueline Turner in Houston Texas. We bought a three year membership.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 5, 2023 at 5:28 pm

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  Hello there!

  Sorry to hear you’re having trouble. However, there are three different versions of “WordPress” that you should be aware of:

  1. The free, open-source WordPress software: This is the software that powers your website.
  2. WordPress.org: It is the open-source project responsible for developing the WordPress software. You can download the software for free from this website and use it on your own hosting provider.
  3. WordPress.com: This is a managed hosting provider that offers the WordPress software as a service. You are currently contacting us, WordPress.com, for assistance.

  Since your website is not hosted with us, our ability to assist you is limited. However, I can guide you in the right direction to seek help.

  If you require assistance with accessing your Microsoft account, I recommend reaching out to them directly. Here is a link to contact Microsoft Office Support: https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77

  I hope this clarifies the situation for you!