Customer service
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I am curious about customer service. When signing up for WP, I was led to believe that Live Chat was an option. Yet I find that it is remarkably difficult to access. The email option is a busted flush as far as my experience goes, as the answers are poor and further emails are ignored. So I’m curious as to whether or not my experiences are commonplace, or do WP customer service just not like the cut of my jib?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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You may have received a quicker response right here in the support forum for free sites. What problems are you currently facing? I see you haven’t yet launched your site.
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Hey there,
Sorry to hear you are having trouble reaching live chat. You can reach live chat anytime by opening the help menu in the upper right-hand corner and choosing Still need help? If you are on a supported plan, you can choose Live Chat to connect with us. If the option is not available, this means that all of our Happiness Engineers are supporting other users. Please check back, and we will do our best to connect with you!
Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the quYou can also share the issue you are having here in the forums and we will be happy to assist you further!
Hope this helps!
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