customer service

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  jerseyvillemethodist817 · Member · Aug 11, 2025 at 4:50 pm

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  customer service, we were charged on our credit card $19.00 on 7/28. I’d like to know what for?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  jerseyvillemethodist817 · Member · Aug 11, 2025 at 4:56 pm

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  I’m still unable to find any statement, invoice, payment plan or anything regarding this $19.00 charge to our credit card on 7/28/2025. Your help would be appreciated.

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  elcristofue · Member · Aug 11, 2025 at 5:10 pm

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  Hello @jerseyvillemethodist817! I’ll be happy to help you with this.

  I took a look at your account and noticed that the charge you received was for the renewal of your domain registration.

  If you’d like to review this subscription in more detail, you can check your billing history by following this guide:

  https://wordpress.com/support/billing-history/

  However, if you need more help with this, please note that to protect your privacy, we cannot share sensitive information through the public forum. You can email us directly at help@wordpress.com and we’ll be happy to continue helping you from there.

  Also, since you’re on a paid plan, you have the option to contact us directly from your dashboard. You can follow this guide for more details:

  https://wordpress.com/support/help-support-options/#how-to-contact-us

  Please let us know if you have any questions or need any extra help, and we’ll be happy to help.

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  jerseyvillemethodist817 · Member · Aug 11, 2025 at 6:34 pm

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  Could I have a a copy of the receipt sent to our email, please? I am unable to find it online through your website.

  (email visible only to moderators and staff)

  Thank you.

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  elcristofue · Member · Aug 11, 2025 at 8:21 pm

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  I’ll be reaching out to you via email shortly so we can continue helping you from there.