Customer service is nonexistent

  • Unknown's avatar
    htanti · Member ·

    I’ve tried several different ways to contact you. I’ve tried calling you. I got a phone number from the credit card company to try and call you. I tried emailing you. I tried reaching out to you on Facebook. I’m sending another message here. I don’t know this is the community forum. I doubt anyone from WordPress will actually read this. you have no customer service. You only supply customer service for paying customer. Well I was a paying customer until you stupidly refunded my entire account because I made a mistake and blocked a payment that I thought was fraudulent. I realize that was my error, but there’s no way to communicate with you to clear up the situation so now I’m at a loss… no website… no nothing and you guys won’t communicate with me. I don’t know what your problem is. I don’t know what you are thinking, this is not the way to do business you need to communicate with everybody not just paying customers. I mean this is absolutely ridiculous. What kind of model is this?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    staartmees · Member ·

    First things first: what is the URL of the site you are talking about?

  • Unknown's avatar
    adusman402 · Member ·

    Hi there,

    Thank you for taking the time to share your concerns, and I’m really sorry for the frustration you’ve experienced. I understand how upsetting it must be to feel unheard and without access to your site, especially after a billing error.

    If your WordPress.com site has been suspended for a possible Terms of Service violation, you’ll need to follow the steps outlined in this guide and submit the form to our Trust & Safety team for review:

    https://wordpress.com/support/suspended-blogs

    If you’ve already submitted the form, we kindly ask for your patience as the Trust & Safety team reviews your case. They handle these matters directly and will get back to you via email once they’ve completed their review.

    Please note that forum staff are not able to assist with suspended sites, as these cases are handled exclusively by the Trust & Safety team to ensure user privacy and fairness.

    Again, I understand your frustration, and I truly hope your situation is resolved soon.

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