Customer Service Phone Number
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Hi, I have been trying to fix an issue for a while, but am having trouble getting ahold of a customer service phone number for the site. Could you please let me know who I can contact about my domain name? Thank you.
Devin
The blog I need help with is: (visible only to logged in users)
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Staff answered you here https://en.forums.wordpress.com/topic/custom-domain-name-21?replies=4#post-2832051
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There is no phone support.
All support docs are at https://en.support.wordpress.com/
See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at: -
Mapping an existing domain that you already own and purchased elsewhere is not done free of charge. WordPress.COM does not accept domain transfers by mapping to an existing domain is possible. Domain mapping replaces the .wordpress.com URL with the domain URL. You must be logged in under the exact same username account that registered the .wordpress.com site to upgrade.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
re: purchasing upgrades
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.
Details:
There are no monthly payment plans and no bulk deal upgrades. We are billed annually. Also note that purchase orders are not accepted. We must pay for all upgrades in full at the time of purchase.WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade.
Premium upgrades do not include any premium themes which are all individually priced one time upgrades. The Business upgrade includes access to all premium themes but also note that there is no e-commerce capability under any plan here https://en.forums.wordpress.com/topic/small-business-website-1?replies=2#post-2804631.
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/
Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs
https://en.support.wordpress.com/add-email/
https://en.support.wordpress.com/email-forwarding/What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I know the staff has provided an answer to my question last month, but I am still really confused and would like a more personalized customer service experience. I purchased a wordpress 3-year deluxe package. Does this give me access to live chat? I was unable to access it when I clicked on the links you provided.
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Live chat will be available there only if we have Happiness Engineers available to chat and it is a weekend. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at:help@wordpress.com -
Hi Devin –
I purchased a wordpress 3-year deluxe package
This upgrade is not something that was purchased through WordPress.com.
Perhaps you bought a hosting plan for WordPress?
There are 2 versions of WordPress. What we do here at WordPress.com is different from the installation of WordPress software that you use with a hosting company.
This guide explains those differences: https://en.support.wordpress.com/com-vs-org/
For help with a self hosted wordPress site you will need to post at wordpress.org/support/
There have not been any charges or upgrades billed to this WordPress.com user account that you are using here in the forums.
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