Customer services
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Hi seanlonerganblog
If you are under the paid plans of WordPress.com you can contact support via Email or live chat support. The personal plan includes only email support, if you are on the higher plans then you can access support via both email and live chat.
If you are under free plan then you can ask your issue here in the public forum where volunteers and staff will help you out to solve that issue.
Here is the support document that will help you to know all the options available:
https://wordpress.com/support/help-support-options/Hope this helps.
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Thanks for your help but I really need to get in touch with WordPress directly. I have a site that I cannot access it’s important!
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Hi, @seanlonerganblog
The correct URL is with https
https://seanlonergandotblog.wordpress.com/ -
I have added Modlook for attention of staff, thank you for your patience while they get back to you.
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Hi, again, @seanlonerganblog
1) Can you see the blog with the correct URL? https://seanlonergangumtree.wordpress.com/
2) Can you go to the WP Amin whit the correct URL?
https://seanlonergangumtree.wordpress.com/wp-admin3) What is the blog with which you have access problems?
a) https://seanlonergandotblog.wordpress.com/
b) https://sean-lonergan.blog/
c) https://seanlonergangumtree.wordpress.com/ -
For Point 1 I get this
This site is marked private by its owner. If you would like to view it, you’ll need permission from the site owner. Request an invite and we’ll send your username to the site owner for their approval.
Point 2
User seanlonerganblog Cannot Access the Dashboard Requested
You are logged in as “seanlonerganblog” and do not have the necessary privileges to access the dashboard for “Gumtree Redesign”. If you are not “seanlonerganblog”, please log out, and log back in with your username. If you are “seanlonerganblog” and you need access, please ask an administrator of the site to invite you.If you reached this screen by accident and meant to visit one your own sites, here are some shortcuts to help you find your way.
Point 3 – Same as for point 1
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Ok.
There are two options:-If you remember the correct username or email, you can reset your password here:
https://wordpress.com/wp-login.php?action=lostpassword-If you don’t remember your credentials or the email no longer exists, you can fill out an account recovery form here:
https://wordpress.com/wp-login.php?action=recovery -
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The sites you’ve listed are all owned by your account, so you should have no trouble accessing them.
First, please make sure that your browser is up to date: https://browsehappy.com/
If it is not, please try updating your browser or switching to a different browser.
If it is, please do these two things:
1. Try clearing your browser’s cache and cookies.
2. Try with all browser extensions or add-ons temporarily disabled.
Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.
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