customer support

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  therathe5 · Member · Jan 2, 2018 at 5:13 am

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  I have a question about my account

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Jan 2, 2018 at 5:30 am

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  Please ask here and one of the WordPress.com forum volunteers or WordPress.com Happiness Engineers will answer.

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  dawnhburke · Member · Jan 4, 2018 at 8:20 pm

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  Hi! I recently tried to add a subdomain to my wordpress account (to redirect it to another platform). After a few hours, I decided to cancel the subdomain, and go back to the default DNS/name servers.

  For some reason my site won’t publish. It did intermittently, but has since stopped. Reason cited is that my site is not secure (not processing as HTTPS).

  Can someone help me correct this issue?

  Thanks so much!

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  dawnhburke · Member · Jan 4, 2018 at 8:20 pm

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  Hi! I recently tried to add a subdomain to my wordpress account (to redirect it to another platform). After a few hours, I decided to cancel the subdomain, and go back to the default DNS/name servers.

  For some reason my site won’t publish. It did intermittently, but has since stopped. Reason cited is that my site is not secure (not processing as HTTPS).

  Can someone help me correct this issue?

  Thanks so much!

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  avydun · Staff · Jan 5, 2018 at 4:00 am

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  Can you share the site link and the subdomain in question here?

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  dawnhburke · Member · Jan 5, 2018 at 3:38 pm

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  sure —
  site: dawnhburke.com

  I deleted the subdomain, hoping my wordpress default settings would take back over.

  my DNS items in wordpress show:

  Cname: *.dawnhburke.com (handled by wordpress.com)
  A: dawnhburke.com (handled by wordpress.com)
  NS: dawnhburke.com (handled by wordpress.com)

  So, I’m not sure in this process if there is another original DNS component in wordpress I accidentally deleted.

  If you need more info– please don’t hesitate to ask!

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  avydun · Staff · Jan 5, 2018 at 5:07 pm

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  dawnhburke, my apologies. I didn’t notice that you had posted in a different person’s thread. Can you post a fresh thread here and I will follow up there immediately.

  therathe5, my apologies for unrelated emails you are receiving. If you are still have a question about your WordPress.com account or WordPress.com sites, let us know.

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  dawnhburke · Member · Jan 5, 2018 at 9:31 pm

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  sure!