customer support

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  newspiler · Member · Oct 6, 2024 at 2:48 pm

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  i am trying to buy premium plan using my card but the card is being declined again and again and their are no alternate option to buy it like from paypal what should i do??

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-alexhe · Staff · Oct 9, 2024 at 4:35 pm

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  Hi there! To resolve the issue with your card, here are a few steps you can try:

  1. Check Your Card Details: Double-check the name, number, expiration date, and security code (CVV) of the card you’re using. Even small errors can lead to a declined payment.
  2. Contact Your Bank: There might be restrictions on your card for online or international payments. Contact your bank or card issuer to ensure they are not blocking the payment attempt.
  3. Try a Different Card: If possible, try using a different credit or debit card.

  I hope that helps!