Customer support

• 

  lisamarz · Member · Mar 16, 2016 at 4:43 pm

  • Copy link
  • Add topic to favorites

  How do I speak with a live person?

  The blog I need help with is: (visible only to logged in users)

• 

  moenonprofit · Member · Mar 16, 2016 at 5:55 pm

  • Copy link

  What do I do next to make my page accessible for comments. Blog name is moenonprofit.wordpress.com.

• 

  timethief · Member · Mar 16, 2016 at 6:02 pm

  • Copy link

  @moenonprofit
  That is off-topic here. Start your own thread please https://en.forums.wordpress.com/?new=1

• 

  timethief · Member · Mar 16, 2016 at 6:07 pm

  • Copy link

  @lisamarz
  There are no robots answering questions.
  There are no zombies answering questions.
  However, there are legions of cell phone addicts who assume that only those with cell additions can help when that is simply is not true. One has to be ale to read to blog, and we have lots written instructions here https://support.wordpress.com We also have Help buttons on the top right hand corner of our admin pages http://lisamarzphotography.wordpress.com//wp-admin/

  There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best contact form to use now is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com