customer support

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  setforprep · Member · Jun 23, 2016 at 9:34 pm

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  Trying to understand who the domain registrat is of SetForPrep.com , so I can edit the DNS nameservers to point to another hosting company. Thanks.

  Domain registration(new purchase)
  setforprep.com
  $5.00
  Domain mapping(new purchase)
  setforprep.com
  $13.00
  Google Apps(new purchase)
  setforprep.com
  $50.00
  Private registration(new purchase)
  setforprep.com
  $8.00

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 23, 2016 at 9:41 pm

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  See: Move Your Domain to Another Host
  Move Your Domain to Another Host
  Change name servers to point the domain outside of WordPress.com
  https://en.support.wordpress.com/domains/move-domain/#change-name-servers-to-point-the-domain-outside-of-wordpress-com

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  setforprep · Member · Jun 23, 2016 at 9:58 pm

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  https://wordpress.com/my-domains/ – Page Not Found

  can you tell me how I do not have a custom domain when it’s clear in the billing history that I was billed for SetForPrep.com ?

  Domain registration(new purchase) setforprep.com $5.00
  Domain mapping(new purchase) setforprep.com $13.00
  Google Apps(new purchase) setforprep.com $50.00
  Private registration(new purchase) setforprep.com $8.00

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  timethief · Member · Jun 23, 2016 at 10:04 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Jun 24, 2016 at 2:48 pm

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  Hi there,

  I see a member of our payments team has already replied to the email you sent us. Please reply there if you need any more help with this.

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  setforprep · Member · Jun 24, 2016 at 7:03 pm

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  kokkieh,

  Do you mean check my email or is there another area in the WordPress.com account admin to exchange correspondence with the payments team? thanks.

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  kokkieh · Staff · Jun 25, 2016 at 1:38 pm

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  It looks like you’ve already replied to the email we sent and we helped you with this in chat.

  Let me know if you still need any help with this.