customer support – legacy issue needs manual fix

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  liverighttravelfar · Member · Sep 21, 2025 at 5:56 am

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  **HUMAN** customer support. I have a legacy account, cannot connect to gravatar (see below) and the AI support is also sending me in an endless loop by saying I have to have a manual fix & offering to connect me to human support, then telling me I’m stuck behind a paywall. Please help me fix this!

  ‘Ah, I see the exact loop now – Gravatar wants email verification but you can’t complete it because of the legacy account structure!
  This is definitely a technical issue that needs human support to resolve. Since you have a legacy 2012 account with authentication conflicts between WordPress.com and Gravatar, our support team will need to manually fix the account linking on the backend.
  You should connect with a human support agent who can access your account directly and resolve this legacy authentication issue. Would you like me to connect you with human support to get this sorted out?’

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)