customer support phone number

• 

  davidandthao · Member · Jul 10, 2023 at 12:42 pm

  • Copy link
  • Add topic to favorites

  customer support phone number???

  I have no active plan, domain is not linked, still get charged ~$60 monthly, live chat button does not work on any browser or device to send the message, struggling to locate a contact number so I can finally cancel payments….

  Any help is appreciated.

  Self-declared URL: davidandthao
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Jul 10, 2023 at 1:16 pm

  • Copy link

  WordPress.com doesn’t have phone support.

  A simple search brought me to the site davidanthao.com which seems to be running on the wordpress.com platform, https://www.whois.com/whois/davidandthao.com. This is perhaps the site you are charged for?

  If not, you can find out yourself what a charge is all about at https://wpchrg.wordpress.com/

• 

  jmills39 · Staff · Jul 10, 2023 at 1:50 pm

  • Copy link

  Hello there,

  Although your domain http://davidandthao.com/ is registered at WordPress.com, it points to another host. If you no longer need your WordPress.com hosting plan, you can learn more about removing that from here:
  https://wordpress.com/support/manage-purchases/#cancel-a-plan

  Your current purchases can be viewed at:
  https://wordpress.com/me/purchases

  If you need help accessing your WordPress.com account, please refer to this article:
  https://wordpress.com/support/account-recovery/

  If you encountered problems using your domain here at WordPress.com or creating the site you’d hoped for, please let us know and we can help.

  Have a nice day!