Customer Unable to Complete Check Out

  • Unknown's avatar
    azzizahmiramar · Member ·

    Does anyone have any troubleshooting tips? This is the message from my customer.

    ‘The checkout area/cart populates my address in the ‘ship to a different address’ section. When I try to delete the information, the boxes get red outlines on them. All the boxes down below, where the payment options are picked, are light grey- I can’t change them at all. Even if I leave the ‘ship to a different address’ boxes filled (which means my billing and shipping addresses are both listed) the place where I choose the payment options still are light grey and I can’t proceed.’

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks!

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