Customers are complaining they haven’t been issued a refund

  • Unknown's avatar
    labalaspirits · Member ·

    Hi there,

    We issued a refund for our event ‘don’t flinch’ and most people received their refund but a handful have not.

    We are not able to check woo commerce on our dashboard as we took down the site and replaced it with a different site.

    Stripe has provided us with confirmations for most of the refunded transactions but there are some missing orders.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, it sounds like maybe you want to put the admin side of the site back up until things are fully wrapped up, but the site dontflinch.ca was never hosted here with us.

    Can you contact your host and ask them about restoring it? Then, you can just use a plugin to shut down the customer side of the site (a coming soon plugin would work; just change the text) while you retain access to do whatever fulfillment you need.

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    If you need to contact your payment gateway support and you bought it through WooCommerce.com, please reach out here:
    https://woocommerce.com/contact-us/

    I hope this helps!

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