Customers can’ download their purchased files

  • Unknown's avatar
    newmodynet · Member ·

    Hi there! I sell Digital Downloads and the customer get this message ‘file not found’ when they click on the download link

    Site: (email visible only to moderators and staff)/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • deancroyal · Staff ·

    Hi there – You’ve arrived at the WordPress.com support forums. We offer support and guidance for sites hosted at WordPress.com, or are interested in moving to our hosting services.

    Based on the details you provided, you have a “self-hosted WordPress site” hosted elsewhere. Many of your WordPress questions can be posted within the WordPress community support forums (at WordPress.org): https://wordpress.org/support/forums

    WordPress.com vs. WordPress.org; what’s the difference?

    Your question sounds WooCommerce related. Two avenues for support:

    1. If your website is running the open source WordPress software on your own web hosting with a paid WooCommerce extension, you can open a ticket here> https://woocommerce.com/my-account/create-a-ticket/

    2. If your website is running the open source WordPress software without a paid WooCommerce extension, you can post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

    Choose the one that best fits your WooCommerce setup and proceed. Good luck! 🙂

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