Customers can’t buy courses
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Hi, I’m an admin to this site. A customer contacted me that they cannot access a few courses. I’ve spent hours but still cannot figure out where the issues are at. Could you please advise? THanks so much! Courses not working are: Discipline|Encouraging Wise Choices (both individual and group courses aren”t working) and Answering Questions Kids Ask (Group course) Thanks so much in advance!
WP.com: Yes
Correct account: Unknown -
Hi there!
Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
Thank you!
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Got it. This site isn’t hosted here with us, but can you contact support for the plugin you’re using to sell courses? That will be your best bet.
Going forward, these forums are primarily for sites that use our free tier hosting. Our paid managed hosting plans get direct support so long as you’re logged into the right account.
There is another set of forums for the free WordPress software:
https://wordpress.org/support/forums/This summary explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!
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