Customers postcode not recognised
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Hi there,
I need help with my website. On some purchases, the customers postcode isn’t recognised meaning the shipping can’t be calculated, meaning the transaction won’t go through. I’ve tried it with my own postcode and it’s not recognised.
Please help.WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
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Hey there,
It looks like your site is using the open-source wordpress.org software and hosted at another hosting provider. Right now you are posting at the community forums for WordPress.com hosted sites.
To learn more about the difference between them please check out the guide here https://wordpress.com/support/com-vs-org/
From what you’ve said above this appears to be a plugin issue. If you’re using the default WooCommerce functionality, it’d be best to post your question or search for similar threads at the WooCoommerce plugin support at WordPress.org or using this direct link https://wordpress.org/support/plugin/woocommerce/
If you’re using another shipping plugin, you would need to reach out to the plugin support team or search for the plugin name https://wordpress.org/plugins/ and then navigate to the support page to ask the question on the forums.
Hope this helps! Cheers!
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