Customisation

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  positiveletters · Member · May 24, 2021 at 12:08 pm

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  I keep getting an error message to say customisation tool is not accessible. How do I gain access to make amendments?

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  maksimurasov · Member · May 24, 2021 at 2:45 pm

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  Hi there,

  Could you please tell us the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  kokkieh · Staff · May 25, 2021 at 5:16 am

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  Hi there,

  Please try clearing your browser cache, and disable any browser add-ons.

  If that doesn’t work, check if using a different browser or a different internet connection helps at all.

  https://wordpress.com/support/browser-issues/

  Let us know the results.

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  positiveletters · Member · Jun 1, 2021 at 3:19 pm

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  Hey the site is https://positiveletters.wordpress.com/

  And I’ve tried 3 new devices and cleared cache, and disabled browser add ons and still no joy, ☹️

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  staff-blorbo · Staff · Jun 1, 2021 at 5:36 pm

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  Would you please use https://snipboard.io to share a screenshot of what you’re referring to?