Customiser

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  selerija · Member · Mar 20, 2019 at 9:48 am

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  Hello,
  it’s been 2 days that I get the message ‘Sorry, the customising tools did not load correctly’ when I try to access the customising site. I’ve tried from different computers, but I get the same message over and over again. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  staff-arya · Staff · Mar 20, 2019 at 10:18 am

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  Hi there,

  This could possibly be due to old browser version or poor internet connection maybe.
  Can you please try clearing your browser cache. If still not working try using the incognito mode in chrome.

  Clearing cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Also, please check this link below for browser issues and it’s troubleshooting:
  https://en.support.wordpress.com/browser-issues/

  Linking the forum thread I got the information from, for your reference:
  https://en.forums.wordpress.com/topic/error-message-sorry-the-customizing-tools-did-not-load-correctly/

  Hope this helps!

  Thanks!

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  selerija · Member · Mar 22, 2019 at 9:20 am

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  Thanks, it must have been the browser cache because it seems to work now!
  Have a nice day! Elina