Customization bar not showing up

• 

  bellemorgen · Member · Nov 2, 2013 at 4:05 pm

  • Copy link
  • Add topic to favorites

  I bought the CSS upgrade almost a week ago and worked fine up to 3 days ago. When I click on “Customize” the bar to the right of the screen show up and just says “loading design tools” and the main blog screen goes blank.
  I’ve restarted the computer, tried using a different computer, tried a different browser, cleared cache and browsing history and still having the same problem. On another of my blogs without the CSS upgrade, I am able to get to the customization area with no problem.
  Help!!

  The blog I need help with is: (visible only to logged in users)

• 

  kardotim · Member · Nov 3, 2013 at 3:57 am

  • Copy link

  Did you made any recent changes to your blog? because I took a look and everything is working properly.

  Could you please confirm that the issue is also occurring in both Internet Explorer and Firefox?

• 

  bellemorgen · Member · Nov 3, 2013 at 4:59 am

  • Copy link

  It started working again this evening (Saturday). I just kept checking hour after hour and then finally I saw the bar fully load up. I still don’t know what caused it, but now it works :)

  Thanks for checking.

• 

  kardotim · Member · Nov 3, 2013 at 5:12 am

  • Copy link

  I’m glad it works again!

  Feel free to contact us if you have any other questions.