Customization Catastrophe WordPress Update Resets Theme Settings

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  elichlucas333 · Member · Feb 16, 2024 at 2:13 pm

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  I’m facing a baffling issue following a recent WordPress update that has left my website’s theme customizations in disarray. Despite meticulously configuring fonts, colors, and layout adjustments to reflect my brand’s identity, the update has seemingly wiped them clean. Even after reapplying the customizations through the theme settings, they fail to persist upon saving. Essential elements such as widgets and menu configurations have mysteriously disappeared or become misplaced.

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  helper-heroponriki · Member · Feb 16, 2024 at 3:47 pm

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  Hello,

  Thank you for reaching out. Could you please provide us with the name of the site where you’re experiencing this issue? With that information, we’ll be better equipped to assist you and provide the guidance you need or point you in the right direction to get help. .

  Thank you for your patience, and we look forward to helping you resolve this issue.

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  elichlucas333 · Member · Feb 24, 2024 at 10:27 am

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  Here is the site url : pricemenuguide.ph

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  staff-totoro · Staff · Feb 24, 2024 at 9:56 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

  

  Import a Website » Import using Move to WordPress.com

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  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

  Thanks!