Customization Error | Application WP.COM (NaN Code)

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  painwzw · Member · Mar 24, 2017 at 2:48 pm

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  Hello,

  When I run the customization program on my desktop application WordPress.com, a blue screen is displayed writing: Uh oh! WordPress.com ran into an error! (NaN code)

  Cordially;

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 24, 2017 at 3:17 pm

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  Hi –

  Which version of the app are you using? Does the error continue with a different internet connection or if you reinstall the app?

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  whiteflamey · Member · Mar 25, 2017 at 8:31 pm

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  I have the same problem, can anybody help me?

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  staff-zinnia · Staff · Mar 27, 2017 at 1:55 am

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  whiteflamey – I’ll need more details in order to help. Can you share which version of the app you’re using? Does the error continue with a different internet connection or if you reinstall the app? Which site are you working on?

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  painwzw · Member · Mar 27, 2017 at 10:30 am

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  Hello,

  I’m sorry, I did not have much free time this weekend. I give you the information of my application in the evening or in the days to come.

  Sorry again
  Cordially;

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  staff-zinnia · Staff · Mar 27, 2017 at 3:30 pm

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  No worries :) Thank you for the update.

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  painwzw · Member · Mar 29, 2017 at 12:47 pm

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  Hello,

  I have unfortunately not found the version of my software WordPress.com, can you guide me to find the version of my software? Thank you !

  Cordially;

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  staff-zinnia · Staff · Mar 29, 2017 at 2:34 pm

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  Hi –

  The app version is listed under settings. Reinstalling the app should help.

  There have been other reports of the same error and I’ve reported your case to our developers so they can take a look.

  It will be helpful if you can outline the exact steps you have taken to get the error so that we can try to reproduce it on our end.

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  painwzw · Member · Apr 1, 2017 at 4:05 pm

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  Hello,

  To get this error, I simply started my customization program as usual and this error was displayed without anything I do. I hope your developers will quickly solve this problem because it is annoying to have to go on the browser version to personalize my website.

  Best regards,

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  staff-zinnia · Staff · Apr 2, 2017 at 2:21 pm

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  Hi – Thank you for those details. I’ll post an update once I have more news to share about the error.

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  painwzw · Member · Apr 2, 2017 at 5:37 pm

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  Okay no problems! Thank you for your help ;)

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  staff-zinnia · Staff · Apr 3, 2017 at 2:49 pm

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  :)

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  podlast · Member · Apr 10, 2017 at 11:22 pm

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  Hey Liz,

  Any Update on this, I’ve been working on my own to solve for this issue via blogs and it was a big reason why I purchased my domain through wordpress

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  staff-zinnia · Staff · Apr 11, 2017 at 6:15 pm

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  Howdy podlast – I’ve asked the team for an update and I’ll be back in touch. As of right now there’s nothing new for me to share.

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  ellaalakrekola · Member · Apr 13, 2017 at 1:55 pm

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  I have the same problem!

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  staff-zinnia · Staff · Apr 17, 2017 at 4:28 pm

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  ellaalakrekola – thank you for reaching out to let us know. We are still working on this. You may have luck by uninstalling and reinstalling the app.