Customization feature

tpw0000 · Member · Feb 4, 2015 at 11:42 am
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Customization function doesnt work – it just keeps trying to load??? On all pages. I have logged out and in.

The blog I need help with is: (visible only to logged in users)
pmciano · Member · Feb 4, 2015 at 9:41 pm
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@tpw0000

At present, there are no WordPress.com Premium Plans associated with your account.

The WordPress.com Premium Plan is required to utilize Custom Design functionality:

Custom Design

If I’ve misunderstood the issue, or if you have any other questions, please let me know.
tpw0000 · Member · Feb 4, 2015 at 9:49 pm
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It was working a few days ago??? I changed the background, and different aspects of the site .
timethief · Member · Feb 4, 2015 at 9:52 pm
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If you have not purchased the Premium bundle of upgrades that contains the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.

You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
Appearance > Header
Appearance > Background
Appearance > Theme Options (applicable only to some themes)
Settings > Reading (set a static front page)
Site Title and Tagline > Settings > General

If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

See also: http://dailypost.wordpress.com/2014/01/18/video-tutorial-customizing-your-theme/
pmciano · Member · Feb 4, 2015 at 10:15 pm
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@tpw0000

Can you list the aspects of the site that you are having an issue with?

As @timethief pointed out, many customizations require the WordPress.com Premium Plan.

At present, both your site header and background seem to be correctly functioning.
tpw0000 · Member · Feb 4, 2015 at 10:18 pm
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I had access to the apperance section to glchange the header and background add a phot etc… It just says loading not but never opens. Thanks!!
tpw0000 · Member · Feb 4, 2015 at 11:34 pm
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Thank you for the follow up! That means a lot. When I first set the site up I could go into apperance and change some things. Now when I go to customize under appearance it just says loading design tools. I had some very basic funcunality with the feature when I first set the site up.
timethief · Member · Feb 4, 2015 at 11:38 pm
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All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
Appearance > Header
http://prolificpost.wordpress.com/wp-admin/themes.php?page=custom-header

Appearance > Background
http://prolificpost.wordpress.com/wp-admin/themes.php?page=custom-background

Appearance > Theme Options (applicable only to some themes)

Appearance > Widgets
http://prolificpost.wordpress.com/wp-admin/widgets.php

Dashboard > Settings > Reading (set a static front page)
http://prolificpost.wordpress.com/wp-admin/options-reading.php

Site Title and Tagline > Settings > General
http://prolificpost.wordpress.com/wp-admin/options-general.php
pmciano · Member · Feb 5, 2015 at 2:24 pm
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@tpw0000

As I previously stated, you have a custom header image and background set, and they seem to load fine when I view your site:

For these customizations, you will not need the WordPress.com Premium Plan, as @timethief pointed out.

If you’re having trouble making further changes to these functions, please try clearing your browser’s cache:

Solve Common Browser Issues

If that doesn’t help, try replicating the issue in another browser (e.g., Internet Explorer, FIrefox), and let me know if you are successful in resolving the issue.
tpw0000 · Member · Feb 7, 2015 at 1:04 pm
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When I go to the customizing sectim I get an error that states “Sorry The customizing tools did not load correctly. I can Elian you a photo of the screen if that will help.
pmciano · Member · Feb 7, 2015 at 2:11 pm
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@tpw0000

Have you tried to replicate the issue in Firefox and Internet Explorer, as I requested?

You can upload your screenshots here, and I will be able to access them:

https://prolificpost.wordpress.com/wp-admin/media-new.php

Once I get some feedback, we can take the next troubleshooting step in resolving your issue.
tpw0000 · Member · Feb 7, 2015 at 5:20 pm
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I will try it I. A different browser. Sorry, I have not tried that as of yet. However I am almost certain inoriginaly set it up in Chrime.
pmciano · Member · Feb 7, 2015 at 7:12 pm
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@tpw0000

It’s no problem.

Once you’ve done that, let me know, and, if applicable, we will continue investigating the issue until it’s resolved.
tpw0000 · Member · Feb 8, 2015 at 1:58 am
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Using Firefox it works just fine.

Is there anyway to change the headline don’t color?

Thank you!
lizthefair · Member · Feb 8, 2015 at 7:16 pm
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Is there anyway to change the headline don’t color?

It’s not possible to change the headline color with a basic account, but changing font color is one of the upgrades that comes in the WordPress.com Premium package. You can read more about it here:
https://store.wordpress.com/plans/premium/

Let me know if you have any questions about that!
tpw0000 · Member · Feb 8, 2015 at 7:18 pm
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Thank you!

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