Customization Not Working

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  agirlnamedegypt · Member · Aug 16, 2015 at 5:40 am

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  Hi
  I recently tried to change the custom background and it looked to work, I saved and published but then nothing changed on my blog.

  So I went back to customize and it showed my new wallpaper up but still nothing changed when I went on my actual blog.

  I have tried logging out then logging back in, Restarrting and everything.

  I hope someone can help thnx

  The blog I need help with is: (visible only to logged in users)

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  sfarley85 · Member · Aug 16, 2015 at 10:23 am

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  Hello,

  Take a look at some of the suggestions on this page and see if any of them resolve the issue: https://en.support.wordpress.com/browser-issues/

  Let us know if none of those do the trick.

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  timethief · Member · Aug 17, 2015 at 4:04 pm

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  Ate you using the theme customizer?
  https://en.support.wordpress.com/customizer/
  https://en.support.wordpress.com/themes/custom-backgrounds/

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  kathrynwp · Staff · Aug 24, 2015 at 1:04 pm

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  Looks like you’re using Custom Design in trial mode, so you will need to exit that preview before you can save changes to your site’s background:

  1. Open your site’s Customizer.
  2. Open the section called “Colors & Backgrounds.”
  3. At the top of that section, look for the text “This feature is a part of the Premium Plan. Purchase to make it live or exit the preview.”
  4. Click on “exit the preview” to exit the Custom Design preview.
  5. Open the “Colors & Backgrounds” section again and set your custom background for your site.
  6. Click “Save & Publish” at the top of the Customizer.
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  agirlnamedegypt · Member · Aug 25, 2015 at 2:26 am

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  Thank You Sooooooo Much, I feel like such a Noob 😅

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  kathrynwp · Staff · Aug 25, 2015 at 12:55 pm

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  No worries, it’s a common misunderstanding and we hope to improve this in the future on the Customizer side. Glad you’re set!