Customize

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  allaboutthatbreath · Member · Jul 10, 2016 at 12:29 am

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  Hi,
  When I try to customize the theme of my site it asks me to sign in again. It won’t accept my password. I have tried to reset my password 4 times and it says my link is invalid. It sends the link to reset to my email and when I click on the link that is what it says on the page that opens up. I recently changed my password to login to wordpress and bluehost and I wanted to change it to that, but nothing works. Can you shed some light into what is going on? I can’t work on anything. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  khackles · Member · Jul 10, 2016 at 2:22 am

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  Hi there!

  I wish I could help you with this! I’ve tagged this thread with “modlook” in the right hand side under tags to make sure a WordPress staff member will see this post and hopefully help you out as soon as they can.

  If you have any additional questions, be sure to check out the WordPress support pages here: https://en.support.wordpress.com/

  Happy blogging!

  -K

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  kokkieh · Staff · Jul 10, 2016 at 8:43 am

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  Hi there,

  Your site is a self-hosted WordPress site connected with Jetpack. To customize your site’s appearance you’ll need to sign into the WP-Admin dashboard directly, at this link:
  http://www.allaboutthatbreath.com/wp-admin

  Your WordPress.com login credentials won’t work there – you’ll need to use the username and password you created the first time you logged into that dashboard. If you can’t remember what that was, you’ll need the password reset instructions for self-hosted sites:
  https://codex.wordpress.org/Resetting_Your_Password

  As that site is not on our servers we’re not able to help you reset the password from our side.