Customize
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Hi, i keep getting ‘customising tools are not available’. I’m part way through refreshing my site’s look, so very frustrating.
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Hi,
You might want to try clearing your browser’s cache. You can find the instructions to do so here:
Let me know if you need any further support :)
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Hello Cat
i did as you suggested ( and as I was considering doing) but its made no difference.
i recently upgraded to Premium, so i’m pretty miffed to have this ‘bump in the road’.My website is chphotographic.co.uk. Don’t know if you can suggest anything further or intervene in some other way?
many thanks in anticipation.
Kind regardscolin
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Hi,
I’ve added the modlook tag to this post, a Staff member will assist you shortly.
Alternatively, because you have a paid plan with WordPress, you have access to priority Live Chat support.
When you are logged into WordPress.com, click on the blue and white ? icon in the lower right corner to access all of our Help resources. Then, click the ‘Contact Us’ button. Enter your question in the box under “How can we help?” and then press “Chat with us” to begin the chat session.
https://en.support.wordpress.com/live-chat/
Hope this helps :)
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Hi there,
Your site’s Customizer loads fine on my end without any errors. Can you please make check the following:
* Check that JavaScript is enabled and supported by your browser:
* Disable any ad-blocking and security extensions on your browser
* Check that you’re using the latest version of your browser:
* Try another browser:
If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to further look into this.
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