Customize features don't save despite premium account

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  osenhuntergroup · Member · Mar 10, 2015 at 12:54 am

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  I purchased a Premium account, but when I save my customized colors they are not being applied to the live blog. How can I fix this?

  The blog I need help with is: (visible only to logged in users)

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  designsimply · Member · Mar 10, 2015 at 1:43 am

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  I checked http://ohgblog.com/ and I see that you purchased a custom domain for that blog, but you have not purchased a premium plan.

  In the customize section, you are probably looking at the trial, pre-purchase view. Look at the top of the colors panel and you will probably see a note explaining you are in an upgrade preview and you can either purchase or exit the preview.

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  osenhuntergroup · Member · Mar 10, 2015 at 1:49 am

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  I just checked my billing, and it lists a receipt for a purchase of a premium plan (for $99). Is there a way that this purchase could have been made but WordPress would have not upgraded my account?

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  designsimply · Member · Mar 10, 2015 at 3:23 am

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  I just looked at http://ohgblog.com/ before because that’s the blog you linked in your help request. I should have checked your account too. I checked it just now, and it looks like you’ve setup two separate blogs:

  1 – https://ohgdotblogdotcom.wordpress.com/
  2 – http://ohgblog.com/

  The first one has the premium plan, and the second one has a custom domain.

  I would suggest the following:

  Move the premium plan from https://ohgdotblogdotcom.wordpress.com/ to http://ohgblog.com/ and delete the https://ohgdotblogdotcom.wordpress.com/ blog since it looks like that one was created by you by mistake. Can you confirm?

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  osenhuntergroup · Member · Mar 10, 2015 at 11:42 pm

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  All good- thanks for your help!