Customize Problems

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  irenek90 · Member · Apr 11, 2015 at 9:55 am

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  I’m having few problems changing my blog’s header. If I click on Customize button, the page is loading and then it says: “Sorry, the customizing tools did not load correctly” and Try Again button, but every time I click on Try Again button it appears the same phrase. Anyone can help me to fix the problem? Thanks

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Apr 11, 2015 at 5:07 pm

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  @irenek90

  I can access your site’s Customizer:

  

  Can you please try clearing out your browser’s cache?

  Solve Common Browser Issues

  Also, you can adjust your site’s header here:

  https://louderthanloveth.wordpress.com/wp-admin/themes.php?page=custom-header

  Custom Header Image

  If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.

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  irenek90 · Member · Apr 12, 2015 at 9:26 am

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  Thanks so much for you help, while I was waiting for a feedback, it came back to work again so I keep these info if I should have other similar problems in the future.

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  irenek90 · Member · Apr 12, 2015 at 9:26 am

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  Thanks so much for you help, while I was waiting for a feedback, it came back to work again so I keep these info if I should have other similar problems in the future.

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  pmciano · Member · Apr 14, 2015 at 2:03 pm

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  @irenek90

  You’re welcome, and I’m glad your issue is resolved.

  If you have any other questions regarding WordPress.com, please let us know :-)

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  irenek90 · Member · Apr 14, 2015 at 4:00 pm

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  I’ll do, I know I can count on such kind persons who help me every time I need :) I’m so glad to have joined on WordPress

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  pmciano · Member · Apr 14, 2015 at 7:44 pm

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  Thank you @irenek90 :D

  We love to hear that!

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  matthewbain · Member · May 14, 2015 at 8:05 pm

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  I’m also repeatedly getting the message “”Sorry, the customizing tools did not load correctly” when trying to access the customiser for my site rohita.com / rohitaltd.wordpress.com . Any help would be appreciated.

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  pmciano · Member · May 15, 2015 at 8:30 pm

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  @matthewbain

  It seems to be working for me:

  

  Have you tried clearing your browser’s cache?

  Solve Common Browser Issues

  If that doesn’t work, let us know, and we will be happy to continue assisting you.

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  matthewbain · Member · May 16, 2015 at 9:17 am

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  I tried again, on two computers (Mac OS X Yosemite and Windows 8.1) on 2 browsers each (Safari & Chrome, IE & Chrome), having cleared browser history, and it still wouldn’t work on any browser. Please continue to assist me.

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  pmciano · Member · May 16, 2015 at 11:57 pm

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  @matthewbain

  Can you make sure that your operating system and browsers are up-to-date?

  Also, please make sure that you’re using the latest version of Flash:

  http://get.adobe.com/flashplayer/

  If none of these actions address your issue, refer to the following support document for additional troubleshooting steps:

  Solve Common Browser Issues

  Let us know if you have any more questions.