Customize profile – payment

  • Unknown's avatar
    gapowiczka · Member ·

    I was trying to buy a “customize profile” by Amex credit card. Every time when I entered all information the following message showed: “Your processor is unable to process the Card Type in the currency requested. Please try another card type”. My currency is Canadian Dollars. Does anyone has any idea about this? Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Below are the only accepted means of payment.

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    WordPress.com also accept Bitcoin for payment of certain upgrades ( bitcoin cannot be used for domain and premium theme purchases) – you can learn more here: http://en.blog.wordpress.com/2012/11/15/pay-another-way-bitcoin/

  • Unknown's avatar
    timethief · Member ·

    I’ll tag this thread for a Staff response. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    Sorry for the trouble you had making your purchase. Certain card types, such as Amex, are not supported by our payment processor for all currencies.

    I recommend trying a different credit card (such as Visa or Mastercard) or using the Paypal payment option. Please let me know if you have any other questions about this!

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