customize theme

• 

  erinrenaesfx · Member · Oct 19, 2016 at 8:38 pm

  • Copy link
  • Add topic to favorites

  I have not had a problem until today. I am trying to work on my blog and when I click customize theme it takes me to a log in page, I log in but it is telling me my information is incorrect. Underneath this log in section there is a small button that says I can go back to my site but it just takes me to my website. I’m going in circles and getting so frustrated!!!! Please Help!!!!!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 20, 2016 at 9:20 pm

  • Copy link

  erinrenaesfx.com is hosted by iPage
  IP Address: 66.96.149.16
  Name Servers:
  ns1.ipage.com
  ns2.ipage.com

  That site is not hosted by wordpress.COM and we cannot help you.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  WordPress app support https://apps.wordpress.org/support/