Customize Tools Menu Not Loading and Home Page Not Found

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  gsocouple · Member · Apr 26, 2013 at 12:17 am

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  Hello,
  My Customize tools menu is not loading, regardless of where I try to access “Customize” from, and my main front page is also not found. Of course I can’t check my front page setting because I cannot access the Customize menus! I even tried switching themes, clearing my cache/history, etc. Can you advise?

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  staff-blorbo · Staff · Apr 26, 2013 at 12:35 am

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  I’m not seeing any issue at http://dearcapitalism.wordpress.com/ myself.

  First, please make sure that your browser is up to date by visiting http://whatbrowser.org/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these four things:

  1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  gsocouple · Member · Apr 26, 2013 at 12:51 am

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  Thanks much for your response. First, of all, the site that I am having trouble with is https://linesandtraces.wordpress.com. The other one, dearcapitialism.wordpress.com, is one that I’ve been added as an administrator on and I am not having trouble with that site at all.

  I’ve tried using both Safari (6.0.4) and Firefox (20.0) – both indicate that they are up to date
  I’ve cleared cache and cookies with both browsers
  Third party cookies are enabled
  Tried with extensions off, but no change
  Switched to HTTS and logged back in, but no change

  Any other ideas? Thank you!

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  staff-blorbo · Staff · Apr 26, 2013 at 12:55 am

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  It looks like it’s being confused by the current front page setting.

  Try setting them as desired via Settings -> Reading in the blog’s Dashboard, not the customizer. That should fix it.

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  gsocouple · Member · Apr 26, 2013 at 12:59 am

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  That did it…thank you!! Good to know in the future in case I lock myself out again.

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  staff-blorbo · Staff · Apr 26, 2013 at 1:12 am

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  You’re welcome!