Customizer doesn't load properly
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Today I started a new blog about some selfmade modifications and I’m currently trying to personalize it and change some stuff. But I can’t edit the theme via the “customize” button anymore. It doesn’t show me the theme specific customize options anymore and doesn’t load the preview. It worked 10min ago though.
Used firefox (latest version) and google chrome to chek if it is a browser related problem but both doesn’t work.
The blog I need help with is: (visible only to logged in users)
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Changing the Theme from Goran to an other one let me use the features form the customizer again. I don’t know what i have done to kill this theme and his customizer.. changing back to this theme and the customizer is broken again. Endless loading :/
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Endless loading :/
That’s usually due to a browser related issue or a connectivity issue.
Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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When i try to edit the theme via the buttons which areprovided at the “Theme” Site and the “theme” menu entry it starts loading and never finish.
other themes work fine.
It already worked for the first few times but now it is impossible to customize it.browsers in usage:
- Firefox 43
- Chrome 47
Tried every step from timethiefs list but the error is still there. (with chrome & firefox)
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Same problem for me with the theme “Suit”
It’s not browser related. This theme is dead but other ones are working. -
I cleared the ache both on Chrome and Safari but still not solve the problem. I can load other themes but not the theme of goodz magazine, which I already bought.
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Same problem with Button theme on chrome with a free WordPress blog. https://crossroadquilters.wordpress.com/
Cleared browsing data/cache, tried again and still have the issue.
Tried using Microsoft Edge browser (25.10586.0.0) and the same problem occurs.
i am on my desktop running windows 10
internet connection is running just fine with no issues on any other siteswhen i try to customize anything via the customize button the page just locks up and goes nowhere. the only way to even go to another page is to close the tab and open a new one. here is a screen shot of what the page looks like when it locks: http://snag.gy/SCZp3.jpg
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let me also add that is does seem that i can change my theme to another one and i can customize the new one however when i change back to Button theme the customization problem still happens
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Same problem with me with the theme lovecraft! When I switch to another theme it works but when I go back to this one it stops working
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Hi, everyone
We are aware of some problems with the Customizer and are looking into it. We’ll update you here once we have more information.
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Hi, all
You should be able to access the Customizers on your various sites again now. If anyone is still having problems, please let me know.
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- The topic ‘Customizer doesn't load properly’ is closed to new replies.
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